Mission
The mission of the Juilliard School Help Desk is to increase the productivity of College’s staff by providing a single point of contact and responsibility for rapid closure of users’ information technology problems (incidents).Contacting the Help Desk
The Help Desk may be contacted in any one of the following ways:
Phone 7121
E-mail* helpdesk@juilliard.edu
Walk-up Room 248
*
(this is the preferred method of contact)
Hours of Operation
The Help Desk is open Monday – Friday 9:00 AM to 6:00 PM. Telephone support is available on Saturdays for those offices that are open. For Server Down and Critical incidents, an IT staff member is on call at all times via pager/cell phone.
What We Support
The IT Department, via the Helpdesk, provides support to the standard desktop applications listed below and limited support to a number of non-standard applications used by subsets of the user population for specific tasks. A number of other users, for reasons of personal preference, use other applications that are considered unsupported.
| Standard Applications |
Fully Supported |
| Browser |
Microsoft Internet Explorer 6.x, 7.x Mozila Firefox 1.5, 2.x , Safari |
 |
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| Messaging |
Exchange 2003 Server/Microsoft Outlook 2003 |
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| Productivity Suite |
Microsoft Office 2003 (Word, Excel, PowerPoint, Publisher, Visio) |
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| Enterprise Resource Planning |
Datatel Colleague R.18; UI 2.1;UI Web; Informer Web-based Data Reporting; ByRequest 3.8 (electronic report distribution) |
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| Fundraising Management System |
Blackbaud Raiser's Edge 7.71; NetCommunity |
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| Course Management System |
Angel CMS v. 7.1 |
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| Enterprise Databases |
Microsoft SQL 2000, My SQL, Unidata v. 7.0.1 |
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| Enterprise Scheduling |
Resource Scheduler Version 7.2 |
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| Multimedia Asset Management |
Cumulus 5.5.2 |
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| Desktop Publishing |
PageMaker 6.5 / Quark Express 7 |
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| Music Technology |
Logic Pro 7, Finale 2007, Sibelius 4, Peak 4.1, Toast Titanium, Max/MSP |
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| Non-Standard Applications |
Limited Helpdesk Support (installation and operational trouble-shooting only) |
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| Miscellaneous: |
AutoCAD, VectorWorks, The Print Shop |
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| Unsupported Applications |
No Helpdesk Support |
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| Miscellaneous |
Lotus 1-2-3, WordPerfect, iTunes, AOL, etc. |
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