Services

Messaging
All Juilliard students, staff, and faculty are provided with a full-functioned MS Exchange e-mail account that also acts as a personal information manager integrating e-mail with calendaring, task and contact management. Mailboxes are accessible either using the Outlook client or OWA (Outlook Web Access) from any internet-connected browser anywhere in the world. Addresses are in the form: user@juilliard.edu. Alumni are currently offered e-mail-forwarding-for-life in the form:user@JuilliardAlumni.net.

Students are allowed to store up to 300 MB of data in their mailboxes. There are no limits to the size of staff and faculty mailboxes. All users are strongly encouraged to periodically delete old and unneeded files from their mailboxes. For all users, the following limits apply: Outgoing and incoming messages may not exceed 25 MB in size.

Colleague
Several aspects of the operation of the Juilliard School are managed using Datatel’s Colleague Student Information System. It includes a Student Module that manages student record keeping and faculty assignments. A Human Resource module designed specifically for higher education. Colleague applicationa are used by (but not limited to,) Admissions, Business Office, Financial Aid, Human Resources, and the Registrars’ Office.

Colleague also has a self-service web-based tool called WebAdvisor (WA), which used by students, staff and faculty. WA users may perform several functions, including accessing a variety of information. WA is also used to register online for Evening Division classes.

The IT Department has a specialized team devoted to providing top level support for Colleague and the other third-party applications which interface with it. From major system upgrades, to software customizations or training, the Colleague IT Team is always striving to make the Colleague suite available and user-friendly for all staff, students and faculty. Any questions, comments, or problems regarding the Colleague application should be directed to helpdesk@juilliard.edu.

Raiser's Edge
The Juilliard School’s development operation is powered by Raiser’s Edge. Much more than just a storage place for donor information, Raiser's Edge is a complete fund-raising system that helps us communicate with our constituents and make better decisions through its powerful querying, analysis and reporting capabilities. It also includes the NetCommunity Alumni portal that allows Juilliard alumni to share information amongst themselves.

Wireless
Wireless Internet access (WiFi) is available in all areas of the main Juilliard building as well as in the Juilliard/SAB cafeteria and the public areas of the Willson Residence Hall in the Rose Building. See maps below for coverage @ 24 mbps.

Coverage Map
Click on diagram to see larger-sized image
Plaza Level	2nd Floor
3rd Floor	4th Floor
5th Floor

Technology
802.11a/b/g using two separate networks – open access (TJSAirNet) and a secure (TJSsecure). Authentication for the secure wireless network is via the regular network credentials.

Security
To ensure that critical institutional data is kept secure, the following security measure will be implemented:

• All Wi-Fi network traffic is segmented from regular network traffic via a VLAN

• Only Juilliard Students, Staff and Faculty may use the wireless network. They will need to supply credentials to access the network.

• Juilliard’s key institutional management applications like Colleague and Raiser’s Edge will be not be accessible via the Wi-Fi segment of the network.

ResNet
Each resident of Juilliard’s Meredith Wilson Residence Hall is provided with bundled hi-speed Internet and local telephone service. This is included as part of their dorm fee.  Users must provide their own equipment to use the service.

Remote Access
For those users who need it, full access to selected Juilliard resources is available via a Citrix Metaframe XP server. Other users may securely control their office desktop PCs via Microsoft Remote Desktop tool and a VPN connection. There is also other web-based access to selected enterprise applications.

Printing
Administrative users have full access to appropriate printing resources in their offices or work areas. A number of high-capacity printers some with color capabilities and special paper handling features are available. Faculty members may use the printers in either the Faculty lounge (Room 558) or the PC Computing labs.